FF12: Customers say 'Kansas' dating company not what it seems

WICHITA, Kan. People who signed up for a personal dating service in Wichita tell FactFinder 12 they didn’t get was promised.

“I was shocked how much it was,” says Teresa Preston.

But Preston, whose husband died of early onset Alzheimer’s was tired of not being able to find a match.

“The bar scene, I mean come on. I'm not going to hang out at a bar to meet someone.”

She thought she found an answer in Kansas Singles, a company that advertises itself as a local, professional match-making service.

“Across my computer came Kansas Singles…let professional people find your mate. I went wow…that would be cool. Let people do the research and find out their not serial killers.”

Walt Stansfield, whose wife died 10 years ago, was convinced by the same promise.

“I don't go to the bars. I did all that when I was in my 30's,” says Walt.

Both Teresa and Walt visited the Kansas Singles office on North Rock Road in Wichita.

Both of them paid about $5,000 for the promise of eight introductions.

“I was shocked. It was $6,000 but they made a deal with me,” says Teresa.

But they say the service wasn’t as personal or local as promised. Teresa says every time she called she was assigned a new matchmaker.

“My professional matchmaker has changed four times.”

And their meetings were no longer in person. They were with people in California.

Walt ran into similar issues.

“Every time I call they say we cannot answer your call right now,” says Stansfield.

Both have concerns with the introductions that are supposed to be matched on their personal profiles.
Teresa and Walt were matched with each other at one point and joked the only thing they have in common is the concern they paid too much.

“We have nothing in common. He did not match one thing on there,” says Teresa.

FactFinder 12 talked to three other Kansas Singles clients who say the same thing. They feel they paid too much and were not matched properly.

Kansas singles is actually based in Oklahoma with offices operating under different names in states all over the country.
All the clients we spoke with have concerns about how many other clients are actually in the area.
The company wouldn’t give and interview, but provided this written response:

“Our pool changes every week. Each week new people join while others are moving out of the pool and entering relationships. Our success and the success of our clients is dependent upon this constantly changing pool of people, not a stagnant database,” says spokesperson Rich Nichols.
The clients we talked to don’t believe it.

“I don't think they have as many people on their list as they say,” says Walt.

We also discovered these concerns are not unique to the company’s Kansas office.

A California TV station reported the same concerns with the company in their market and talked to almost a dozen people with similar concerns.

Teresa and Walt regret not asking more questions before spending money and time they wish they could get back.

“That’s 200 and something dollars out of my budget,” says Walt who is still making monthly payments.
“I mean 5,000 from a teacher point of view…I worked hard for my money. She was a great salesman she was,” says Teresa.

The company is not offering refunds at this point and issued another written statement from the company vice president Mike Carroll.

"Ms. Preston and Mr. Stansfield never lodged a complaint with us about our service. Had we been aware of their discontent, we would have done all we could do to make them happy. Both clients were provided timely, consistent service, and we shall continue to provide each of them the best possible customer service. Importantly, Ms. Preston and Mr. Stansfield each received the majority of the eight (8) matches we were contractually obligated to provide, and neither of them ever requested a refund.”