If you are on the lookout for a high-end cooler this summer, beware of a website that pops up at or near the top of search engines.
A viewer reached out to us after he says he was scammed out of nearly $300.
Discounticechests.com passes the eye test, but as we dug deeper, we found a detailed way for this site to run what appears to be at best bad business practice, and at worst fraudulent.
Michael Paul of Salina says he was looking for a good price on a Yeti cooler, when he came across the site.
“They had a price on it. It was a good price. I’m not gonna say it was such a good price. $269 for this Yeti when it was regularly $399,” Paul explained.
And before he made the purchase, he says he did some quick research.
“Before I made the purchase I did a web search on them, because sometimes you can find people say, 'don’t buy from this place,' or whatever. I didn’t find anything like that, so I went ahead and bought from them.”
Paul says he made the order, then got a confirmation email saying it would take 7-10 days to process. About that much time later, he got one more email from the company saying the order was complete. But that’s the last time he heard from the company.
“I gave it a week, and after a week I emailed, and I said ‘what’s going on with the order? No response,” said Paul.
He says he tried to email the company, but eventually contacted his credit card company to dispute the charge. He feels like the purchase was a scam.
The website lists a physical address in Lubbock, Texas. We found that address belonged to a commercial high rise there owned by McDougal Companies. They say there is no company housed there matching the discounticechests.com website.
“There is no one with the name ‘Discount Ice Chests’, or anyone close to that name or ability,” said Carl Tepper, a VP with the company. “It’s kind of concerning, because I guess they can use your house address or business address anywhere.”
Tepper says we are not the first to call about this site, and he is in the process of filing a police report.
“I’ve never had to deal with this before, where someone can just take your address and use it to defraud people,” Tepper admitted.
The Better Business Bureau gives the company an F rating, and the phone number listed on their website to the business is disconnected. On their review, you can find multiple complaints similar to Paul’s about customers not getting products they paid for.
If you run across these sites, the FBI recommends filing a complaint through ic3.gov
If a certain threshold of money is reached, it could launch a federal investigation into the site.