by Brian Heap
Factfinder 12 Investigator
2:52 PM CST, February 4, 2013
Customers who stopped at the Jiffy Lube near 21st & Woodlawn in Wichita were surprised to find the doors locked Monday. The oil change shop is temporarily closed while the company looks into an incident last week involving a customer and an employee.
According to a Wichita police report, the customer claims the employee used profane language and threatened him. In a posting to Facebook, the customer also said he was repeatedly called a racist name.
Jiffy Lube's Facebook page was buzzing over the weekend with hundreds of people urging the company to take action. Jiffy Lube wrote the store was closed and an investigation was underway. It later posted the owner of the Wichita franchise had fired the employee.
When a story as polarizing as this plays out on Facebook there can be unintended consequences as people rush to get involved and pile on. In this case, a Wichita woman is finding herself an innocent victim.
"It just kept coming. Every time I'd hang up, someone else would call," says a woman we'll identify as "Ann" in order to protect her from possible harm.
"Ann" says she's received more than 60 phone calls since Friday from people angry about the incident. The calls started after someone posted what they thought was the employee's phone number on the Jiffy Lube Facebook page.
"Even when I said I have no connection they don't believe me. They think I'm lying to them so they just are angry and they want to vent," she says.
It got so concerning, she filed a police report.
Ann's message is simple: If you have concerns about Jiffy Lube, call or write the company. And keep it civil.
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