by Brian Heap
Factfinder 12 Investigator
1:44 PM CST, February 13, 2013
The long lines from last summer may be gone, but the car registration headaches continue in Kansas.
Factifinder 12 Investigators have learned there's a new problem related to the state's multi-million dollar DMV computer upgrade.
"It's a point of frustration for a lot of customers as well as my clerks," says Sedgwick County Treasurer Linda Kizzire.
Since last August, the state has been unable to process registrations for certain disabled license plate holders.
Kizzire says the computer bug affects only drivers who have both a disabled plate and a placard.
According to the Kansas Department of Revenue that's a "very small number". But spokeswoman Jeannine Koranda couldn't provide us with a specific number.
Factfinder 12 wanted to know why this problem was identified last August and still hasn't been fixed, six months later.
Koranda says the state's computer vendor, 3M, had more important "legislative fixes" to make with the system.
Such fixes include changes that had to statutorily be in place by the start of 2013. They include updates that allow drivers to pay for sponsored plates and state parks and wildlife passes during the registration process.
Kizzire said anyone who is unable to renew their disabled plate is given a state issued letter to keep in the vehicle. Law enforcement officers have been directed not to issue expired tag tickets to drivers who present the letter when stopped.
Koranda says fixing this bug is now "at the top of the priority list" and should be done by early spring.
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