(WICHITA, Kan.)—Drew Hopson says it looked like the real thing. “I almost fell for it. What would happen to an elderly person that has no history of working on computers? They would fall it,” says Hopson.
Hopson called FactFinder 12 after receiving an e-mail claiming to be from Cox Communications.
It even threated to close his account.
“It said we are going to shut down your account if we don't get this information within 48 hours.”
The e-mail asked for personal information including Hopson’s birthdate and password.
“Why would Cox ask for my password? They've never asked for it in the past.”
The Better Business Bureau says that’s a good question to ask.
“When you signed up you gave your information to begin with,” says Robbie Namee with the BBB.
Namee says scams like the one Hopson received in his inbox are common and can come in all forms using the name of your cable provider or utility providers.
“Unsolicited calls or e-mails are not common. They already have all your information,” says Namee.
Namee suggests calling the number provided on your bill and asking if there’s an issue with your account before you give any information.