Jason and Naomi Pinkston called FactFinder 12 Investigators shortly after taking their four-year-old daughter, Aerial, to the dentist. Small Smiles dental office ground down several of Aerial's teeth and put on crowns. Naomi says her troubles started even before the dental work was done. "She didn't explain anything to me about why it would be important to Aerial to have crowns-whether we didn't do it what would happen or what a crown was. Absolutely nothing," says Naomi.