WICHITA, Kan. -

It's a common call to our Answerback lines...a complaint or question about t-v reception.

But too often the caller doesn't give us the information we need to be able to help.

Information like your location, whether you're viewing over the air, by antenna, cable system, converter box, etc.

That info will make it much easier for our engineers to figure out the problem.

And if a caller provides their phone number, one of our people can get in contact personally.

So, please...help us help you!

Roger