Shari Lykins says she loved three-year-old Emma Krueger like one of her own and has a simple message.

"Instead of pointing fingers let's use this to create dialogue," Lykins says.

Lykins' mother babysat Emma daily.  She says it was someone in her family who called 911 anonymously weeks before the little girl's death to report suspected abuse.

"I want to be clear…my family doesn't blame one person or agency for Emma's death," says Lykins.

Police responded to that 911 call, but had the wrong address.  Officers never found her.  But Lykins says blaming them or anyone else does no good.

"I'm sure the police officers who didn't find her hurt, my family hurts, her family hurts...there's a lot of hurt going around. Let's take this and be positive. We know something didn't work. What was it and how do we make it work next time?"

Lykins says her mission now is education. She wants the public to follow Emma's case and learn from it.

"If we want to keep this from happening we need to educate and start looking at what needs to be done, not what wasn't."

She hopes the answer will come out in the weeks and months ahead.  Right now, her family mourns a loss and would give anything to talk to Emma.

"We would tell her that we miss her and that we're sorry and that she was as much a part of our family as any of our blood and that we will see her again someday."

Eyewitness News talked to the Exploited and Missing Child Unit.  A spokesperson there says 911 is still the best way to report suspected child abuse even if you want to remain anonymous.  He says unfortunately in Emma's case officers had the wrong address.