AT&T outage slows flow of plumbing business

At Benjamin Franklin Plumbing, they take pride in being punctual. But an AT&T service outage slowed the flow of business Thursday. Bradly Harting says, "We have to push through it. Especially as a business. Our reputation is on the line. We do have that five dollar guarantee. Every single minute we're late, we owe the customer five dollars."

by Lauren Seabrook

January 24, 2013