KDOL website back up and running, department addresses ongoing concerns

Published: Feb. 2, 2021 at 6:00 PM CST
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WICHITA, Kan. (KWCH) - Wednesday, Feb. 3, 2021: The Kansas Department of Labor on Wednesday, offered further guidance for Kansans who are still facing issues with trying to register and access the department’s new login system. Before calling the Contact Center, KDOL asks people to try the following troubleshooting options:

  • Please use Safari, Internet Explorer or Firefox. Some users experience errors when using Google Chrome or Microsoft Edge.
  • If possible, we recommend accessing the site on a desktop. When using a mobile device, use Safari or Firefox.
  • Multiple claimants cannot register with the same email address. Make sure you are using an email unique to only you.
  • If you have received the verification email, do not click the button more than once and do not forward the email. Either of these actions will deem that link void.

“If you are still having issues after trying these troubleshooting options, please call the KDOL Unemployment Contact Center at 1-800-292-6333,” the department said. “If you failed the identity verification, please call the LexusNexus Help Center at 1-800-343-2778.”

Tuesday, Feb. 2, 2021: After a three-day shutdown, the Kansas Department of Labor’s website is back up and running, but many report still having issues when they try to log on. On Tuesday afternoon (Feb. 2), KDOL explained an added step that is intended to prevent fraudulent login attempts.

While KDOL reported the success in stopping fraudulent logins, serious concerns remain. Among the questions: Are all of the reported fraudulent login attempts actually from scammers, or is the website mistakenly logging out honest Kansans trying to file for unemployment?

“I understand they were doing it to keep the fraudulent out, but now everybody is out. So yeah, no fraud can go on, but nobody can access anything,” said Drexa Wylie, among many who expressed concerns about not being able to access her unemployment claim. Everybody is complaining about it, nobody can get through. Their passwords are locked, they don’t understand the process how to get through, you get errors.”

KDOL said a majority of people registering are getting through and registering successfully. It’s believed many are still having issues because of unfamiliarity with the two-factor authentication. The department said more than 11,000 claimants attempted to verify their identity on Tuesday and more than 9,000 were approved.

Tuesday night, the State of Kansas shared information that could solve some of the issues many are dealing with. Instead of trying to login to the department of labor’s website with existing credentials, you’ll need to start up a new user name and password. Earlier Tuesday, the state did not clarify this information. Once you set up your new username and password, you will be prompted to begin a multi-factor authentication. You will need to enter the verification code that will be texted or emailed to you.

Still, unemployed Kansans who spoke with Eyewitness News on Tuesday said they’re frustrated and want answers.

“It’s non-stop, it’s never going to end,” Wylie said. “My last check was December 12th. How do you pay the bills? How do you put food on the table?”

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