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Is a package deliverer required to knock?

Published: Dec. 13, 2016 at 9:32 PM CST
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People across Kansas are concerned because they said delivery drivers aren't knocking on their doors or ringing the doorbell when dropping off packages.

One Derby woman said it's happened to her twice this month.

Darla Harper said she doesn't order online often, but she's been disappointed by delivery companies twice this month.

"Last week, I happened to walk in the kitchen and saw the FedEx man walked back to his truck, and he left a package on the porch... didn't knock or ring the doorbell," said Harper.

Monday, she said it happened again, but she wasn't sure who the driver worked for.

"I just thought it was rude," said Harper. "They need to let you know."

After KWCH posted about the issue on Facebook, dozens of people commented with the same problem from FedEx, UPS and The Postal Service.

Crimes like last week's package theft caught on camera, has many, like Harper, concerned.

Now, new video shows another criminal in Maize doing the same thing.

People there are warning their neighbors to watch out.

Harper said she doesn't normally use her front door, so she could go days without even realizing a package is there.

It has her worried a thief could steal her orders.

"I have a friend that does subcontract work for FedEx, and he said they're supposed to knock and ring the doorbell," said Harper.

KWCH reached out to all three companies to find out their exact policy.

UPS did not return our phone calls.

The Post Office said carriers should ring the doorbell or knock, but they said they aren't required to wait for an answer unless a signature is requested.

FedEx said you can request a ring or a knock, but they wouldn't answer our question about whether it's required.

"They can't be in that big of a hurry," said Harper. "It doesn't take that long to knock and ring the doorbell."

The Postal Service released this statement:

The Postal Service recommends customers provide delivery instructions using myusps.com

myusps.com/> or by submitting a written request to the carrier for all packages to be held at the Post Office for pick up. There is sufficient capacity at Post Offices to hold packages for customer pick up. Carriers should ring the doorbell or knock when delivering a package, but they do not wait for an answer unless the sender or receiver requires a signature. The Postal Service is working hard to deliver the best possible service for all customers. If individuals are having a particular service issue, they should contact the Postal Service either by calling 1-800-ASK-USPS or visiting us on our website at usps.com/help

usps.com/help>.

Fed-Ex gave these tips:

·Consider an alternate destination. When you order something online, consider sending the package to your workplace or to a family member, friend or neighbor who is home during the day to accept delivery.

·Send it to your nearest FedEx Office location. You can have your deliveries sent to the nearest FedEx Office location, and we'll hold it for you for up to five business days. FedEx provides this service at no added cost. If it's a FedEx Express package, you can also have your package sent to one of our FedEx Express stations. Find the location nearest you at fedex.com/locate.

·Request a signature. Many packages today are sent without requiring a signature for delivery. If you're shipping something of high value - or you just want to be sure items aren't left unattended - you can require a signature for packages to be released. Either the shipper or the recipient can make this request.

·Request a vacation hold. Taking a holiday trip to visit family or friends? You can request a vacation hold on all shipments for up to 14 days.

·Ask for a ring. Use FedEx Delivery Manager to let your driver know you want a ring-or a knock. You can leave instructions for drivers to always ring your doorbell or knock on your door when a package is being left. Do you like your packages left behind the big planter or tucked behind the grill beside the back door? Use FedEx Delivery Manager® to leave one-time-only or standing instructions for where you want FedEx to leave your deliveries. You can also let your driver know your instructions by calling 1.800.463.3339.

·Schedule your delivery. Request to get your delivery on your time, not ours. Pick a delivery time and date that works for you.

·Redirect your packages even when they're already on the way. With FedEx Delivery Manager, you'll be alerted of every FedEx package headed to your home, even if you don't have the tracking number. If you know you won't be home and want to send the delivery somewhere else, just redirect it to where you'll be, or another secure location.

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