WICHITA, Kan. (KWCH) The letter is dated May 2, 2019 and went to veterans discussing what's new and improved at the Robert J Dole VA Medical Center. The problem with the letter is it listed an incorrect phone number.
"I do apologize. My number is not in any way, shape or form attached to the veteran's affairs office," the voicemail says if you dial the incorrect number. The woman on the other end says she's been getting tons of calls and doesn't know which ones are for her and which ones are for the VA.
"There has been a misprint," she said.
The misprint is on a letter signed by the VA's Director, Rick Ament. It begins by saying, "Let's be honest with each other and I'll start - the VA hasn't always been the best at providing a "Wow!" experience. For that, I apologize."
Ament says veterans deserve better and the VA is committed to continuing to improve. He goes on to list new things the VA is offering to veterans including a Primary Care facility in Wichita and an outpatient clinic in partnership with the Southwest Medical Center in Liberal.
He finishes by saying, "Let's talk to be sure you are aware of the quality care and other benefits you're eligible for," and then including a phone number to call for more information.
It's that phone number that isn't correct.
The Robert J Dole VA Medical Center responded to the issue in a statement saying, "In an effort for the Robert J. Dole VA Medical Center to connect with the Veterans we serve, we decided to contact out to thousands of Veterans using an outreach letter. We believe this letter would better educate the Veteran on the services we can offer them and expand their quality of service.
The Medical Center is aware the incorrect phone number included in the letter. We have discussed the situation with the person whose number was included. The owner is cooperating with the VA to connect with Veterans.
At this time, we ask Veterans who may have received this letter to call 316-469-0700."